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Order

How do I place an order?

You can browse our product pages online and click the ‘BUY’ button on the top right-hand corner of the selected product page; or you can place an order by contacting Customer Care.

How do I track my order?

  • Click on My Account and sign in.
  • Under "My Orders", your order status and applicable tracking information will be shown.

What methods of payment do you accept?

We accept payment by Paypal, Visa, MasterCard, American Express, and Discover.

Do I pay sales tax?

  • For delivery within United States:
    Sales tax is charged for items shipped to California. You will see the total sales tax charged on your order during the checkout process before you confirm your order. No sales tax is charged for items shipped to other states.
  • For delivery outside of United States:
    Sales tax is charged for items shipped to Austria, Belgium, Denmark, France, Germany, Italy, Ireland, Netherlands, Poland, Spain, Sweden and United Kingdom. No sales tax is charged for items shipped to other countries. However orders may be subject to import taxes, customs duties and fees levied by the destination country.

How do I cancel/change my order?

You may modify or cancel your order if it has not been shipped. Please call Customer Care immediately at (415) 863-3826, as we process most orders on the day it is received. Once an order has been shipped, you will need to return the order.

Do you accept international orders?

Yes. Please remember that all customs clearing, duties and taxes are not included in the order and are the responsibility of the customer.

Do you accept purchase orders?

Yes. Please fax order to (415) 863-3829 or contact Customer Care.

My order hasn't arrived, is missing an item, or contains the wrong item.

Please contact Customer Care.

Shipping

How much is shipping?

Shipping cost depends on the item ordered, where the order is shipped to, and the shipping method you choose. You will be able to view the shipping cost during the checkout process before confirming your order.

Free Ground Shipping for orders above $30 for United States and selected EU countries:

Austria, Belgium, Denmark, France, Germany, Netherlands and United Kingdom.

International Shipments

Shipments to addresses outside the United States may incur customs and brokerage fees once the shipments reaches the customer's country. All customs clearing, duties and taxes are NOT included in the shipping charges and are the responsibility of the customer. Customs policies differ from country to country; we have no control over these charges and cannot predict what they may be. If the shipments are received and the customs/brokerage fees are not paid, we reserve the right to bill the customer for the fees. Customs charges through FedEx that are not paid and are reverted back to us will be charged to the customer. If the customer refuses to pay the fees and the shipment is returned to us, the customer will be billed the return shipping charges and any additional fees.

When will my order ship?

Orders placed after 12pm PST will be processed the next business day. Most orders ship within 1-2 business days if the items ordered are in stock and if payment is received without a problem. Orders requiring USPS services and international orders may take 3-5 business days for special processing and shipping. If any delay is expected, the customer will be informed of the expected date of delivery.

When will my order arrive?

Delivery time includes order processing and shipping time. You may view the shipping time estimate for each shipping method during the checkout process. Processing time is 1-2 business days. (Saturday, Sunday, and Holidays are excluded in calculating delivery time.) We are not liable for failure to deliver by a date specified by the carrier.

What shipping methods do you offer?

You are given the available options at checkout. The standard shipping method is by FedEx. We reserve the right to use other shipping methods where appropriate.

Do you ship to APO/FPO addresses?

Yes. APO and FPO addresses are shipped to via USPS Priority service. USPS estimates delivery time to be 10-15 days depending on the location of the addressee. Orders requiring USPS services may take 3-5 business days for special processing and shipping. Sorry, we do not ship to PO Boxes.

Returns & Exchanges

What is your return policy?

  • Product may be returned within 30 calendar days after the product has shipped from our warehouse. Product must be postmarked within the 30 days or it will not qualify for a refund.
  • Product returned in new and unopened condition, with original box, packaging, accessories, and manuals will be given a 100% refund, excluding original shipping costs.
  • Opened/used products will incur a 15% restocking fee. To be accepted, product must be in original and resalable condition, with original box, packaging, and accessories.
  • Shipping charges on all returned items are the responsibility of the customer. For your protection, we encourage you to insure your shipment in case of loss or damage and to use a carrier that can provide you with proof of delivery.
  • Your original method of payment will be credited 2-4 weeks after your return is accepted.
  • Shipping fees will not be refunded if shipment is refused at time of delivery.
  • We do not accept returns or exchanges of our products purchased from other vendors. Please refer to their return/exchange policy.

What is your exchange policy?

  • If you receive a damaged or defective product, please report it to Customer Care. Damage/defective claims must be submitted within 5 days upon receipt of merchandise. Subject to the consent of Rain Design, Inc., any damaged or defective products will be fixed or replaced without charge.
  • If you receive a product different from what you ordered, we will replace the item and refund your return shipping costs.
  • No other exchanges are accepted.

How do I return/exchange my product?

Please contact Customer Care for a RMA number and include a copy of the invoice in your return. Send returns/exchanges to:
Product Return Dept
1036 Ashby Ave
Berkeley, CA 94710
United States

Warranty & Policies

What is your warranty?

Rain Design provides a one (1) year warranty against manufacturer's defect and workmanship. Should there be any defect, Rain Design, Inc. would either repair or replace the product at its sole discretion. The warranty does not apply to damages caused by accident, abuse, misuse, misapplication, wear and tear, or acts of God. Rain Design, Inc. is not responsible for direct, special, incidental or consequential damages.

General Terms & Policies.

General Terms
The use of the Rain Design, Inc. Web site is conducted based on the terms and conditions stated here. Your use of this Web site constitutes your agreement to follow these rules and to be bound by them. We reserve the right to change the terms and conditions at any time.

For Users Over 13
By using this site, you agree that you are 13 years of age or older. Our Web site is not intended for use for persons under the age of 13.

Sales Policy
We reserve the right to reject any order you place with us, and/or to limit quantities on any order, without giving any reason. If we reject your order, we will attempt to notify you with the contact information you provide us.

Pricing Policy
All prices are subject to change without notice. The prices stated here do not include shipping charges, custom duties and taxes, and unpacking installation.

International Shipments
Shipments to addresses outside the United States may incur customs and brokerage fees once the shipments reaches the customer's country. All customs clearing, duties and taxes are NOT included in the shipping charges and are the responsibility of the customer. Customs policies differ from country to country; we have no control over these charges and cannot predict what they may be. If the shipments are received and the customs/brokerage fees are not paid, we reserve the right to bill the customer for the fees. Customs charges through FedEx that are not paid and are reverted back to us will be charged to the customer. If the customer refuses to pay the fees and the shipment is returned to us, the customer will be billed the return shipping charges and any additional fees.

Sales Tax Policy
Customers are responsible for all applicable taxes. California Sales and Use tax applies to orders shipped to a California address. For tax exemption, the buyer should present the Exemption Certificate upon order.

Return Policy
All sales are subject to our Return Policy.

Product Changes In our continual effort towards product enhancements, we reserve the right to make any changes to the product's design, material, fabrication or production, without any prior notice.

Correction of Errors and Inaccuracies on Our Site
The information on this Web site may contain typographical errors or inaccuracies, or may not be complete or current. Such inaccurate information may relate directly to the price of a product, the description of a product or to its availability. Rain Design, Inc. reserves the right to correct all such mistakes at any time without notice, including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. We apologize for any inconvenience this may cause you. If you are not fully satisfied with your purchase, you may return it in accordance with our Return Policy.

Linked Web sites
The Web site may contain links to third party Web sites. By providing links to other sites, Rain Design, Inc. does not guarantee, approve or endorse the information or products available at those sites nor does a link indicate any association with or endorsement by the linked site to Rain Design, Inc. Rain Design, Inc. is not responsible or liable for their content and privacy practices.

Copyright
The content displayed on the Web site is the property of and copyrighted by Rain Design, Inc. or its content supplier, and is protected by U.S. and international copyright and other intellectual property laws. The content may not be used or reproduced in any way without Rain Design's expressed consent.

Warranty
Rain Design provides a one (1) year warranty against manufacturer's defect and workmanship for its products. Should there be any defect, Rain Design, Inc. would either repair or replace the product at its sole discretion. The warranty does not apply to damages caused by accident, abuse, misuse, misapplication, wear and tear, or acts of God. Rain Design, Inc. is not responsible for direct, special, incidental or consequential damages.